FAQs

Can I have whatever I like printed on my Branded Whiteboard?

Yes. We can print any graphics you like. If you provide graphics for print however, they must adhere to our graphics guidelines. Download instructions for setting up artwork here.

How do I submit art for a custom printed Branded Whiteboard?

Once your online order is complete, Print Ready artwork should be emailed to  info@brandedwhiteboards.com.au 
Please state your Order Number in the email Subject Line and File Name.

Do you offer Graphic Design Services for Branded Whiteboards?

Yes. Our in-house Studio team are more than happy to take a brief from you in whatever format works. Our $120 artwork set-up fee includes a basic layout and two rounds of changes to your preferred design. Additional time may be purchased for more complex assignments, or revised briefs.

Are Branded Whiteboards Magnetic?

Yes. Both the Standard 20mm Framed whiteboards and the Slimline Archi-Edge Framed boards are Magnetic.
We do also offer unframed PVC Boards and Alupanel Signs - these products do not have a Magnetic Surface.

What is your return policy?

All Branded Whiteboards are made to order, and cannot be returned under normal circumstances. Please contact Branded Whiteboards customer service on 1300 564 484 or email info@brandedwhiteboards.com.au is you have any questions..

What if I have a problem with the surface of the board supplied?

Branded Whiteboards pride ourselves in the quality of product we produce. If you believe your board to be defective you may return it to us at;

Branded Whiteboards
18/25 Narabang Way
Belrose NSW 2085

We will then determine if the board requires a repair or replacement.

Can I write on my Branded Whiteboard?

Yes, with whiteboard markers. We recommend high quality whiteboard markers such as Artline brand.

Is it possible for me to resurface an existing Whiteboard?

Yes in some cases this is possible. Contact our customer service team on 1300 564 484 or email info@brandedwhiteboards.com.au

How do I clean my whiteboard?

We recommend you clean your whiteboard regularly with a whiteboard cleaning solution and and a dry lint free cloth. Over time however, marker residue does build up on the surface of high use boards, so it is a great idea to give your board a thorough clean with warm soapy water every few months to maintain a clean white surface. Information on general Care & Maintenance can be found here.

What payment methods are accepted?

We accept credit card payment through the online store. Visa, Mastercard and American Express are accepted. For larger repeat orders customers are able to apply for accounts set-up and submit a Purchase Order.

Branded Whiteboards are a registered supplier with many government agencies including the Department of Education in your state - please contact us if you require a Vendor Number

Is my credit card information safe?

You can rest assured that your credit card information is encrypted and secure our online store has SSL security..

Why is the Branded Whiteboards dry erase surface so resistant to staining?

The Dry-Erase surface is completely nonporous, which prevents marker ink from penetrating the surface. This results in optimum erasability and stain resistance, with only minimal maintenance required to keep the dry erase surface in pristine condition.

Are there standard sizes for the white boards?

Yes. The standard sizes are listed as products on the store. This size represents the board size (framing is additional to this size if the chosen product eg: magnetic board includes a frame) . We are not limited to standard sizes, however these sizes are usually more economical and have less lead time for production.What is the largest Branded Whiteboard I can order?

What is the largest Branded Whiteboard I can order?

The largest Single piece board we recommend for manufacture is 1200 x 2400mm. Sheet sizes larger than this tend to become troublesome for transport and installation on site.

However, we often sell larger multi-piece boards (or walls) in panels that butt-join together.

What type of mounting materials are required for Branded Whiteboards boards?

Our Economy PVC whiteboards are a light weight product – we recommend mounting with 3M mounting strips, high tac double sided tape or Liquid Nails.

Our framed Magnetic whiteboards are supplied with pre-drilled corner pieces -  Appropriate hardware should be used to hang the boards dependent on the surface that you are mounting to.

The Archi-Edge Panels are baton hung and supplied with hidden fittings and fixtures. Mounting instructions are here

How do I mount my Naga Glassboard?

Naga Glassboards are supplied with mounting materials the video below provides mounting instructions for these boards

Mounting Naga coloured glass magnetic white boards

What accessories do you have available for purchase?

We offer a range of whiteboard accessories for sale in the online store including markers, erasers, cleaning fluid, magnets and mounting strips.