RETURNS POLICY

We cannot accept returns for custom printed items that were approved by you, as they were made specifically to your design and size.

If for any reason you are not satisfied with your order, please contact us within 7 days of receiving your order.
Please note that we cannot accept returns for whiteboards that have been used. 
To raise a problem with your order, please contact our customer service team via email or phone.

If we (Branded Whiteboards) has made an error, such as;

• Dispatched an incorrect; size, colour or style
• Incorrect design has been printed (based on your paid invoice/and approved proof)
Then please contact us within 7 days of receiving your order.

We may ask you to email us photos of the incorrect items along with your order number. Our responsibility and guarantee is to correct the order first. We may issue a returns label so we can fix the item or send out a replacement item.

If you have made an error on your order and require us to change the design, style etc - please call us at your earliest convenience.

If we have not started production on your goods - we will adjust accordingly. Any money owing from (Branded Whiteboards) will be issued as a credit to the customers account with us.
Please note: We can not make changes to or adjust any rush orders.

Stock Availability:
If your items are out of stock we will notify you as soon as possible. Our website does not display live stock counts. This means your item selected could be available, low in stock or have an eta of arrival. We will work with you to resolve any stock variances.

Refund Fees:
In the result of a refund we are charged a fee from our in-store and online Merchant of 1.75% of the sale for domestic Australian cards and 2.9% for international cards. This amount is automatically deducted at time of payment. Funds are released to you within 1-2 business days of refund approval. If you have paid via Bank Transfer a full refund can be issued without any fees.

Acceptance of Delivery

Branded Whiteboards will check the quality of your product prior to dispatch. Evey care is taken in packaging your item appropriately for delivery to you. You must check that your order arrives to you in this condition prior to accepting delivery of the product. Check for damage before signing for the delivery of your order. If an item that has been damaged in transit, is then signed for as received in good order, you will void all insurance and have no recourse with Branded Whiteboards.

Changing your dispatch method:
If you need to change your dispatch method - please contact our customer service team at your earliest convenience.

Email: info@brandedwhiteboards.com.au

Address: 18/25 Narabang Way, Belrose NSW 2085

Phone: (1300 564 484)

Thank you for choosing Branded Whiteboards. We hope that you are completely satisfied with your purchase, and we are here to assist you in any way we can.